| Performance Factors |
Low Satisfaction High |
Low Importance High |
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| Sales Support |
| Quality and usefulness of Product Literature |
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| Product knowledge of Sales Support Team |
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| Overall Experience with Sales Support |
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Product Features |
| Overall experience with Product Features and/or Functionality |
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Product Quality and Reliability |
| Product Quality as received (plug n, play) |
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| Ongoing Reliability |
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| Overall experience with Quality and Reliability |
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Technical Support |
| Product Knowledge of Technical Support Team |
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| Timeliness of replacement product (RMA) |
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| Overall experience with Technical Support |
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| | | Low Satisfaction High |
| How would you rate your "Overall Satisfaction" with Precision Digital Corporation? |
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